Unless otherwise provided by law and except with our permission, tickets and other entitlements are non-transferable, non-exchangeable and non-refundable. They are void if altered. All persons entering the theatre, regardless of age, must have a ticket. Each ticket allows one entry at the Walt Disney Grand Theatre entrance for the corresponding entitlement date and time. Productions, performance dates, times and cast are subject to change without notice. In the event of cancellation or rescheduling of the applicable production, we shall not be required to issue a refund, provided that ticket holders are given the right to attend a rescheduled performance of the same production. No photography, videography or recording devices of any kind are allowed in the theatre. To ensure safety and order in the theatre, or if we believe circumstances so require, we reserve the right to deny admission, or to require a person already admitted to leave the theatre. We may photograph, film, videotape and/or record in the theatre, and to the extent permitted by law use these images and/or sound recordings, which may capture the portrait and/or voice of the Guests, without payment to any person or for reasonable purposes. Admission to Walt Disney Grand Theatre is subject to other rules and regulations as may be posted in the theatre. We are not responsible for any loss or inconvenience caused by computer error, or unauthorized duplication or sale of the theatre's tickets. In the event that duplicate tickets are presented for admission, we reserve the right to refuse entry. All prices are in Chinese Yuan. Ticket orders are not confirmed until a confirmation number is received. We reserve the right to cancel the sale of any undelivered tickets. Guests must be age 18 years or older to purchase tickets on the website. These terms and conditions are subject to change at any time. If there are mandatory requirements stated in the laws otherwise, then related ordinances will be followed. For the purposes of these terms and conditions, "we" means either or both of “Shanghai International Theme Park Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited”.